Which shipping company is used for delivery?
At present, all our shipments are sent by geodis.
How high are the shipping costs?
Small pieces up to 1m long cost €9.90. All longer pieces cost 32€. For orders over 600€, delivery is free. Deliveries from our warehouse in France up to 1m in length cost 15€. Lengths over 1m cost 50€. Here too, the freight limit is 600€.
From what order value do I not have to pay shipping costs?
For orders over €600, delivery is free.
Where is my order? / How can I track my order?
You can track your shipment with your shipment number directly on geodis.
What can I do if I have ordered to the wrong address?
In this case, please contact us as soon as possible and let us know the correct delivery address.
Depending on how quickly you contact us and how far the dispatch of your order has progressed, we may be able to redirect your order.
How long is the delivery time for my order?
For France, delivery takes from 1 to 4 working days.
Is there an express delivery option?
We do not offer express delivery, but if you order by 12:00 noon, your order will be dispatched the same day. In 95% of cases, it will arrive the very next day.
How do you ship / pack the bulky goods?
To ensure that your order arrives in perfect condition, our long profiles are first stretch-wrapped with foil on a wooden slat. The profiles are then packed in a corrugated cardboard box.
We will be happy to advise you if there is no suitable answer for you among the frequently asked questions.