We use DHL to ship small parcels and rails up to 1.0 m in length. For longer rails we use NexCargo GmbH, as they specialise in transporting larger and bulkier items. If the total weight of the order is too heavy, we ship via a specialist freight forwarder that offers better transport options for large and heavy goods. We choose our shipping partners carefully to ensure fast and reliable delivery for you.

Shipping costs depend on the size of the items. For small-parcel shipping up to 1.0 m, the shipping costs are €15.00. Rails longer than 1.0 m are classified as bulky goods (excess length); bulky-goods shipping costs €60.00.

Shipping is free on orders of €1,000 or more.

As soon as we have shipped your order, you’ll receive an e-mail with your parcel’s tracking number. Just click the tracking number in that e-mail to see the current status of your shipment. If you don’t have your e-mail to hand, you can also simply reach us at service@tirocco.com or +49 89 215403520. On the NexCargo GmbH website you can also enter your tracking number and view the current status of your shipment straight away.

As soon as you notice that you have entered the wrong delivery address, you are welcome to contact us at service@tirocco.com or +4989 38151664 and we will change your address, provided the order has not yet been shipped.

The delivery time is 1–3 working days after dispatch.

We do not offer express delivery, but if you order before 12:00 noon, dispatch takes place the same day. For 95% of customers, the order arrives the next day.

You can easily find this out at https://www.alleszumfliesen.de/news/was-kostet-der-versand-von-fliesenprofilen-sperrgut-verschicken.

If your delivery is incomplete, please contact us immediately at service@tirocco.com or +49 89 215403520. We’ll send you the missing items free of charge.

In such cases, please contact us immediately at service@tirocco.com or +49 89 215403520. We’ll cover the return costs and send you the correct item free of charge.

If you’ve received a damaged item, please contact us immediately at service@tirocco.com or +49 89 215403520. We’ll cover the return costs and send you a new item free of charge. If you don’t want a replacement, we’ll refund your money.

The goods must be returned within fourteen days. You must bear the shipping costs, which are estimated at a maximum of approximately €45 per parcel, provided there is no error on our part. Please use the cancellation form for the return.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract.

You bear the direct costs of returning the goods. For goods that, due to their nature, cannot normally be returned to us by post (freight goods), the direct return costs are estimated at a maximum of approximately 45 euros per parcel (within Germany) for each such item. The costs for a return from abroad may be higher than €45.

If you cancel this contract, we must repay to you all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. Samples are not refunded.

Processing returns can sometimes take a little longer; this may be due to staff shortages or a large number of returns.

You can pay with us using the following payment methods:

Amazon Pay, EPS, Bancontact, iDEAL, purchase on invoice (with up to 4 weeks payment term), credit card (using the secure 3D Secure procedure) and PayPal.

Please first check your spam folder, as the invoice may have accidentally ended up there. You should also check which email address you used to place your order. If you cannot find the invoice there, please contact our customer service at service@tirocco.com or +49 89 215403520. We are happy to help and will provide you with a copy of the invoice. Please make sure that your contact details are correct so that we can send you the invoice again.

Check your payment details again to rule out that you have made a typing error by accident. If that is not the case, you should consider an alternative payment method. If that does not work either, please get in touch with our team at service@tirocco.com or +49 89 215403520 and we will find a solution together with you.

If that is the case, you should make sure again that you have paid. After checking, you can simply ignore the email, as the incoming payment may have been delayed.

If you have accidentally transferred too high an amount to our account, we ask you to contact us at service@tirocco.com or +49 89 215403520 so that we can find a solution together. We will then refund the overpaid amount to you as quickly as possible. Please note that, depending on the bank, it may take a few days for the money to be credited to your account. We also ask you not to make any further payments to the same account until the matter has been clarified, in order to avoid possible confusion.

You can cancel orders as long as you have not yet received a shipping confirmation. To change orders, it is best to contact our customer service at service@tirocco.com or +49 89 215403520 if you have already completed the order.

Please contact us at service@tirocco.com or +49 89 215403520 and, if necessary, we will change your order or reset it so that you can still make changes to it.

Make sure that you have fully completed your order. If that is the case, simply contact us at service@tirocco.com or +49 89 215403520.

In principle, you should always try to order via the online shop. If problems arise, you can contact us at service@tirocco.com or +49 89 215403520 and we will be happy to help.

Shipping is free on orders of €1,000 or more. In addition, from an order value of €600 you can request an individual quote in your cart. You can also become a regular customer and secure individual discounts. If you register your business with us free of charge, you’ll immediately receive a base discount on all items in our shop.

The Dural products are fundamentally made of the same material as the no-name products. The main difference is the punching of the perforated leg; with the no-name products you will find somewhat wider punched, square shapes. These items use slightly less material, which is why we can offer the profiles at a lower price. The Dural branded products are therefore perceived as somewhat more stable.

With us, an exchange is divided into two separate processes. Please first contact us by email or phone; we will then send you the cancellation confirmation with the further procedure. After we receive the goods, we will of course refund the corresponding amount promptly. You can then simply reorder the item you need via the shop.

No, there are no corner pieces for the angle profiles, as the profiles are laid butt to butt or with a mitre cut.

You should always choose profiles that are 1–2 mm higher than the tile thickness. This is because the tile adhesive used presses through the perforated leg of the profiles and adds a little extra height.

Unfortunately, we cannot offer cutting to size. We only sell the lengths offered in the shop.

You can seal approximately 6 m² with the primer.

As long as the profiles are not permanently exposed to chlorine, this should not be a problem; for higher loads, please contact us personally – this then has to be decided on a case-by-case basis.

No, there are no corner pieces for these profiles. They have to be cut at a mitre and laid that way.

When you place an order, you can automatically create your own customer account under “My account”.

If you scroll all the way down in the online shop, you will see the sign-up form for our newsletter right there. If you want to unsubscribe again, you can simply click the “Unsubscribe from newsletter” link at the very bottom of your newsletter email and unsubscribe there.

You can change your details very easily by clicking on your account and going to the “Personal details” sub-item. There you can change all your details as you wish.

Click on the “Address” sub-item in your account to change the address.

Click on “Forgot password” to reset your password and choose a new one.

If you want to delete your account, contact us at service@tirocco.com. We will then delete your account.

You can reach us Mon–Thu 8:00–12:30 and 13:30–17:00 and Fri 8:00–12:30 and 13:30–16:00 at service@tirocco.com or +49 89 215403520.

At the moment you cannot yet buy vouchers from us.