FAQ - Tirocco question collection – tirocco.com

Free shipping over €1,000 in Luxembourg

Delivery time: 1–3 working days in Luxembourg

More than 2,000 products

Free shipping over €1,000 in Luxembourg

Delivery time: 1–3 working days in Luxembourg

More than 2,000 products

Delivery Country: LU

Language: EN

Shipping & delivery

Which shipping company delivers the order?

How much are the shipping costs?

From what order value do I no longer pay shipping costs?

Where is my order? / How can I track my order?

What can I do if I ordered to the wrong address?

How long is the delivery time for my order?

Is there an option for express delivery?

How do you ship / package bulky goods?

Complaints / returns & refunds

The delivery was incomplete.

I was delivered the wrong items.

I was delivered damaged items.

How do I return an item?

How long do I have to return my order?

Who bears the costs of a return?

When will I get my money refunded?

My return has not yet been processed.

Payment

What payment methods are available?

I have not received an invoice.

There is a problem with my payment.

I received a reminder email, but I have already made the transfer.

I transferred too much. What do I do now?

Order

Change or cancel an order

Can I change something in my order after I have already placed it?

I have not received an order confirmation.

Can I also order by phone?

Do I get discounts from a certain order value?

Product-related questions

What is the difference between the Dural sloped wedge / angle profile / square profile and the no-name product? Are they of higher quality?

I ordered item XYZ incorrectly. Can I exchange the item?

Are there corner pieces for the angle profiles?

Which profile height do I need for a tile thickness of XYZ?

Do you also offer cutting to size?

How many m² can I seal with one spray can of primer?

Can I also use the profiles / drainage channels in a pool (with chlorine)?

Are there corner pieces for the “Salt n Pepper”, “Leather” and “Sixties” series?

My customer account

How do I create a customer account?

How can I subscribe to or unsubscribe from the newsletter?

How do I change my password, my email or my name?

How do I change my address?

Forgot password

How can I delete my account?

Further questions

When can I reach customer service?

Can you buy vouchers?